Text message updates

Jet Flow Sewer and Drain Cleaning sends text messages about the appointments and requests customers make with us.

This page is our text message terms.

What we text you

Only messages about your own appointment or request: a confirmation, a reminder, any change or cancellation, updates on an after-hours request, and when our technician is on the way. We do not send advertising or promotional texts.

Your first text, which is your booking confirmation or the acknowledgement of your after-hours request, also confirms that you're signed up, how often we text, that message and data rates may apply, and how to reply HELP or STOP.

Texts are optional

You can book with us without agreeing to texts. If you don't agree, we don't text you: you still get your reference and the status of your booking on screen, and we phone you if anything changes. Agreeing to texts is never a condition of booking.

How you agree

Where things stand: the website forms with the text checkbox can be viewed now at jetflowdrain.com/book and jetflowdrain.com/after-hours, but sending them is switched off until online booking opens. Our automated phone assistant is not in service for customers yet. Neither way has collected consent from a customer so far.

1. On our website

Our booking form and after-hours request form each have a separate checkbox, unticked to start and not required. Tick it only if you want texts. Beside it is this wording:

Yes, text me about this appointment or request (optional). I agree to receive text messages from Jet Flow Sewer and Drain Cleaning about it: a confirmation, a reminder, any change or cancellation, updates on an after-hours request, and when our technician is on the way. Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help.

2. By phone: the exact script

When our automated phone assistant is in service, a booking call goes like this:

1. The assistant reads back the booking details and asks: Is that right? That answer is about the booking only. Texts are not mentioned in it.
2. Only after you agree to the details, and as a separate question, it asks:

   One more question. Would you like text messages from Jet Flow Sewer and Drain Cleaning to [your number]? We'd text you about this appointment or request: a confirmation, a reminder, any change or cancellation, updates on an after-hours request, and when our technician is on the way. Message frequency varies with your appointment, and message and data rates may apply. Reply STOP to stop or HELP for help. Our text terms and privacy policy are on jetflowdrain.com. Would you like these texts? Please say yes or no.

   (It reads out the number you gave, in place of [your number].)
3. If you clearly say yes, it replies Thanks, we'll text you. and you are booked with texts.
4. If you say no, or your answer isn't clear, it replies No problem, we won't text you. and you are booked without texts. Your booking never depends on this answer.

We record your answer (yes, no or unclear), the exact question asked and the time, with a written transcript of the call. Call audio is not kept.

Whichever way you book, we record your choice with the wording you saw or heard and the time.

What the form looks like

You can see the real forms now at jetflowdrain.com/book and jetflowdrain.com/after-hours; sending them is switched off until online booking opens. These screenshots of the same checkbox were taken on October 2, 2026.

Examples

• Hi Sam, your repair appointment with Jet Flow Sewer and Drain Cleaning is confirmed for Tue, Oct 6, 9:00 AM. Reference 4F2A9C1B. As agreed, a $100 surcharge applies to this appointment. Change or cancel: https://jetflowdrain.com/manage/.... You're signed up for Jet Flow Sewer and Drain Cleaning texts about this appointment. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Questions? Call (646) 917-4315.
• Hi Sam, this is Jet Flow Sewer and Drain Cleaning. Your request is in - it's not a confirmed appointment yet. If we can take it, the total extra charge is $150. Reference 4F2A9C1B. You're signed up for Jet Flow Sewer and Drain Cleaning texts about this request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Questions? Call (646) 917-4315.
• Hi Sam, your after-hours visit for Tue, Oct 6, 9:00 AM is confirmed. The extra charge, as agreed, is $150. Reference 4F2A9C1B. Questions? Call (646) 917-4315.
• Hi Sam, your Jet Flow appointment has been moved from Tue, Oct 6, 9:00 AM to Wed, Oct 7, 11:00 AM. If that doesn't work for you, call (646) 917-4315 and we'll sort it out.
• Hi Sam, your Jet Flow appointment on Tue, Oct 6, 9:00 AM has been cancelled. Call (646) 917-4315 and we'll find you another time.
• Reminder: your repair appointment with Jet Flow Sewer and Drain Cleaning is Tue, Oct 6, 9:00 AM. Change or cancel: https://jetflowdrain.com/manage/.... Or call (646) 917-4315.
• Your Jet Flow technician is on the way.

How often

Message frequency varies with your appointment, usually a few messages per appointment.

Cost

We do not charge for these texts. Message and data rates from your mobile carrier may apply.

Stop or get help

Reply STOP at any time and we will stop texting you, including any texts already waiting to go out. Reply HELP for help, or call (646) 917-4315. Reply START to receive texts again about an appointment you agreed to be texted about. If you reply STOP, you may still call us about your appointment.

Support

Jet Flow Sewer and Drain Cleaning: call (646) 917-4315.

Your information

We do not share mobile numbers or text consent with third parties or affiliates for marketing or promotional purposes. See our privacy policy.

Carriers are not liable for delayed or undelivered messages. JET FLOW SEWER AND DRAIN CLEANING INC., Brooklyn, NY.